Frequently asked questions
Who is KATANA distributed by?
Katana Power Tools are distributed by Kincrome Australia PTY LTD.
How long is the warranty?
Katana 18V Charge-All skins (individual tools) come with a 5 year (3+2 year) warranty from date of purchase. 3 year standard warranty with the option to register your product online at www.katanapowertools.com.au/register to receive an additional 2 years free of charge. Products must be registered within 30 days from date of purchase to qualify for the warranty extension.
Katana 18V Charge-All batteries and chargers come with a 3 year warranty from date of purchase.
Katana products offer a Do It Yourself (DIY) warranty and are not intended for commercial or trade use.
How do I return a product for warranty?
To make a valid claim under warranty, you must:
- If fault occurs within 3 years of date of purchase, return the product firstly to the place of purchase or any authorised Kincrome service agent (or lastly to one of Kincrome's other addresses), with a confirmed register receipt or invoice clearly showing the date of purchase, or contact Kincrome Customer Service on 1300 657 528 to troubleshoot or further information; and/or
- If fault occurs between 3 and 5 years from the date of purchase and you have registered the product at www.katanapowertools.com.au, log into your MYKATANA tools account and print the registration confirmation as proof of purchase and extended warranty. Return the product firstly to the place of purchase or any authorised Kincrome service agent (or lastly to one of Kincrome's other addresses), with your registration confirmation clearly showing the date of purchase, or contact Kincrome Customer Service on 1300 657 528 to troubleshoot or further information; and/or
- If fault occurs after 3 years of date of purchase but you did not register your product online at www.katanapowertools.com.au, the product is no longer covered by warranty. Consumer guarantee may still apply in accordance with Australian Consumer Law; and
- provide Kincrome any further information when requested.
You are responsible for all costs incurred by you to return the Katana Product to Kincrome and all other costs you incur in making a claim under this warranty.
*see www.katanapowertools.com.au/warranty for full terms and conditions
How do I purchase KATANAtools?
You can purchase KATANA Power Tools from any Kincrome stockist.
I have a product that needs to be repaired what do I do?
If you have a damaged or faulty product under warranty, return it to your place of purchase where if the product is deemed warrantable, you will receive a refund or replacement.
How do I create a MyKatana account?
To create a MY Katana account, go to https://www.katanapowertools.com.au and navigate to the MYKATANA login. Next, sign up using a valid Facebook, Google or email account. Follow the on screen prompts to complete your account creation. Once complete you will be able to log in and register your products, view and review your purchased tools and if applicable apply for product redemptions.
I registered my tool and have not received any warranty?
Registering your tool within 30 days of your date of purchase automatically entitles you to an additional 2 years warranty (5 years total) on all skins. This can be viewed by logging into your MYKATANA account and accessing your tool bag.
Batteries and Chargers come with a 3 year warranty and do not qualify for warranty extension.
What is valid proof of purchase?
Valid proof of purchase is the original printed receipt from the store where the product was purchased or the registration confirmation available in your MYKATANA account. If you are claiming a warranty after 3 years from the date of purchase you must present your registration confirmation as evidence of the extended warranty.
Where can I find the model number of my tool?
The model number of the tool is on the packaging, in the manual and also on the black specifications label on the product.
Where can I find the batch code of my tool?
The batch code of the tool is on the packaging and also on the black specifications label on the product.
Where can I make a warranty claim?
You can make a warranty claim at any Kincrome stockist, however it is recommended that you return your product to the place of purchase for a warranty.
Which tools are eligible for the extended warranty?
All Katana 18V Charge-All skins (individual tools) are eligible for the extended 2 year warranty as long as they are registered online at www.katanapowertools.com.au/register within 30 days of purchase.
All Katana 18V Charge-All batteries and chargers come with a 3 year warranty and do not qualify for warranty extension.
Why do I need to provide a batch code?
Providing a batch code allows us to track any warranty issues to a specific batch of tools. This allows us to easily identify the age of a product and for any reason if there was an unforeseen problem, we could address the affected products based on their batch code. We can then work with our manufacturing partners to determine where the fault occurred and rectify it immediately, ensuring we provide the best possible product